3.1 - Product Guarantee, Warranty, and Rescission Federal and state law requires that Distributors notify their retail customers that they have three business days (5 business days for Alaska residents and 15 days for residents of North Dakota age 65 or older. Saturday is a business day, Sundays and legal holidays are not business days) within which to cancel their purchase and receive a full refund upon return of the products in substantially as good condition as when they were delivered. Distributors MUST verbally inform their customers of this right, they MUST provide their customers with TWO copies of a retail receipt at the time of the sale, and MUST point out this cancellation right stated on the receipt.
3.2 - Returns by Distributors and Retail Customers We take pride in the quality of our products and want our customers and Distributors to fall in love with them also. Our customer-friendly return policy ensures our customers are always happy with their purchases.
If a Distributor or a customer is not happy with their purchase, they can return the item(s) for a refund or exchange. We are happy to provide a cash refund within 30 days and Store Credit within 90 days. If a customer contacts a Distributor to request a refund or exchange within such time periods, the Distributor shall assist the customer by providing the customer with a FREE pre-paid return shipping label.
Note that this refund/exchange policy for Distributors is limited. If a Distributor returns more than $1,000 USD for a refund in any 12 consecutive month period, the request will constitute the Distributor’s voluntary cancellation of his or her Distributor Agreement, and the refund will be processed as a cancellation repurchase and the Distributor’s Nice and Bella business will be cancelled.
3.3 - Return FAQs and Policies Distributors must be familiar with the following FAQs and policies so that they can explain Nice and Bella’s return, refund and exchange policies to their customers. Please review the information in this section and review it regularly so that you can provide your customers with accurate information.
What is the return Policy? If you’re not absolutely satisfied with your purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 30 days and a Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition (excluding Sale items, Gift Cards, Display Items and Business Supplies, which are Final Sale).
Contact your Distributor to get your return started and receive a FREE pre-paid return shipping label. Your Distributor will be happy to assist you by providing you with a pre-paid return shipping label to make it fast and easy. If you are unable to contact your Distributor, please contact the Customer Care Center and we will be happy to assist you!
Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 7 days from order received date.
Refunds: We are happy to provide you a cash refund within 30 days and Store Credit refund within 90 days. Initial outbound shipping will not be refunded.
Replacements: Replacements that are due to manufacturer’s defects may be repaired or exchanged for a replacement for up to 6 months from date of order at no additional charge. To replace an item due to a manufacturer's defect, please contact your Distributor who can assist you. If you are unable to reach your Distributor after 30 days, please contact the Customer Care Center for assistance. If we do not have the piece in the current Collection, you can exchange for a piece of the same or lower Collection price. For replacements/defects: first contact customer care they will give you instructions on how to send picture, we will review then if necessary, we will send return label for them to ship it back. If picture is sufficient, we will send replacement.
Accidental Broken Item Replacement: For one (1) year from date of purchase should a jewelry or accessory be broken, the buyer may pay 30% of the current item price and shipping to receive a replacement. The broken item must be returned to the Customer Care Center. Shipping to be paid by the buyer.
Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Distributor with cash or check? If so, please contact your Distributor who will refund you directly.
Examples of manufacturer’s defect: • Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
To return your items: 1. Place the items to be returned with your packing slip in a box.
2. Affix your pre-paid return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
Can I edit or update my order once I’ve submitted it? We are here to assist you. If you will call the Customer Care Center immediately to notify us and your order has not yet processed, we will be happy to make the changes.
My item is on back order. Can I cancel it? Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact our Customer Care Center to assist you with this.
How do I return a product? Begin with your Distributor who will handle all your customer support needs and process most returns, replacements and exchanges online for you.
Within 1 business day of your Distributor submitting your return request, you will receive a pre-paid domestic shipping label to return your purchase. You can also find this label in your online account associated with your returned order.
If you don’t know who your Distributor is, please contact the Customer Care Center and we will be happy to assist you.
How do I return a Reward Item? Your Distributor can assist you in processing any returns for items purchased with Rewards. Any unworn items purchased with Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 50% off credit can be refund to your original form of payment for 30 days or to Store Credit for 90 days.
Where can I locate a return shipping label? Begin with your Distributor. After your Distributor processes your return, you will receive a pre-paid domestic return shipping label. You can also access your return shipping label when you receive your confirmation email once your return has been processed. In addition, you can find your label by logging into your online account and visiting Order History - Returns. You will see your printable pre-paid return shipping label under the associated return order number.
When will I receive my refund? As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you place it in the mail.
Once we process your return, you will see your refund payment within 30 business days depending on your issuing bank and/or billing cycle.
If you paid your Distributor with cash or a check, your Distributor will need to refund you directly.
I purchased an item from my Distributor’s Sample Sale or table at a Trunk Show. Can I return it? When purchasing items from a Sample Sale or from a Distributor table at a Trunk Show with cash or check, please follow up directly with your Distributor.
I purchased my items with cash or check and would like to return my items. How do I get refunded? Since all orders placed online are required to have a valid credit card, your Distributor may have used their personal credit card to process your order. If you purchased an item with cash or check please contact your Distributor to process the refund. The Distributor will manually refund your purchase in your original form of payment of either cash or check.
Do we offer price adjustments? At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
Once your return has been received and processed at the Distribution Center (may take 2-3 days), your payment will be refunded. We'll send you an email confirmation when your refund has been processed.
If you accidentally break a product (sit on your glasses) you can pay 30% of the retail price and we will be happy to replace it!
Helpful hint: Remember to ship your return product back within 7 days. This return request will expire if it isn't received in 30 days.
3.4 - Cooling off Period A retail customer who makes a purchase of $25.00 or more has three business days (72 hours, excluding Sundays and legal holidays) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt (5 days for Alaska residents). When a Distributor makes a sale or takes an order from a retail customer who cancels or requests a refund within the 72 hour period, the Distributor must promptly refund the customer's money as long as the products are returned to the Distributor in substantially as good condition as when received (5 days for Alaska residents). Distributors must orally inform customers of their right to rescind a purchase or an order within 72 hours (5 days for Alaska residents), and ensure that the date of the order or purchase is entered on the order form. All retail customers must be provided with two copies of an official Nice and Bella sales receipt at the time of the sale. The back of the receipt provides the customer with written notice of his or her rights to cancel the sales agreement.
3.5 - Return of Inventory and Sales Aids by Distributors Upon Cancellation Upon cancellation of a Distributor’s Agreement, the Distributor may return Business Kits, products and sales aids that he or she personally purchased from Nice and Bella (purchases from other Distributors or third parties are not subject to refund) that are in Resalable (see Definition of “Resalable” below) condition and which have been purchased within one year prior to the date of cancellation. Upon receipt of a Resalable Business Kit and/or Resalable products and sales aids, the Distributor will be reimbursed 90% of the net cost of the original purchase price(s). Neither shipping and handling charges incurred by a Distributor when the Business Kit, products or sales aids were purchased, nor return shipping fees, will be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If a Distributor was paid a commission based on a product(s) that he or she purchased, and such product(s) is subsequently returned for a refund, the commission that was paid based on that product purchase will be deducted from the amount of the refund.
Products and Sales aids shall be deemed "resalable" if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) is the items are returned to Nice and Bella within one year from the date of purchase. (The one-year limitation shall not apply to Distributors who are residents of Maryland, Massachusetts, Wyoming and Puerto Rico.) Any merchandise that is clearly identified at the time of sale as nonreturnable, closeout, discontinued, or as a seasonal item, shall not be resalable. Back-Office and Replicated Website fees are not refundable except as required by applicable state law.
3.5.1 - Montana Residents A Montana resident may cancel his or her Distributor Agreement within 15 days from the date of enrollment, and may return his or her Business Kit for a full refund within such time period.
3.6 - Procedures for All Returns The following procedures apply to all returns for refund, repurchase, or exchange:
• All merchandise must be returned by the Distributor or customer who purchased it directly from Nice and Bella.
• All products to be returned must have a Return Authorization Number which is obtained by calling the Distributor Services Department. This Return Authorization Number must be written on each carton returned.
The return must be accompanied by the original packing slip with the completed and signed Consumer Return information.
• Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to Nice and Bella shipping pre-paid. Nice and Bella does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Distributor. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Distributor to trace the shipment.
• If a Distributor is returning merchandise to Nice and Bella that was returned to him or her by a personal retail customer, the product must be received by Nice and Bella within ten (10) days from the date on which the retail customer returned the merchandise to the Distributor, and must be accompanied by the sales receipt the Distributor gave to the customer at the time of the sale.
No refund or replacement of product will be made if the conditions of these rules are not met.